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ServiceMaster by Master and Sons Continuing Education

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CLASS SCHEDULE

With the escalating cost of insurance, increasing demands for quality customer service and the challenges of maintaining profitability, it is necessary for the insurance industry to partner with Mitigation Specialists to provide high levels of service while reducing claim severities through specialized services.

ServiceMaster by Master and Sons’s Continuing Education objectives are to provide property and casualty insurance professionals with an increased understanding of the process and benefits of Mitigation to overall property loss restoration. We place an emphasis on the cost-saving benefits of quick response and correct action in a loss situation along with enhanced customer service to provide peace of mind to the policyholder as a result. The course instruction format is a combination of instructor presentation, short video segments, relevant handouts, and hands-on exercises that require student participation.

The following is a brief overview of the courses offered by ServiceMaster by Master and Sons:

Water Damage Mitigation illustrates how water damage can occur and its effects on carpet, wood floors, and other building materials. The course will show how quickly secondary damage happens and what steps can be taken to reduce or minimize the damage. The course demonstrates the best water removal processes and equipment used for various building materials. The course will explain the principles of drying and dehumidification, discuss mold growth and the use of anti-microbial's, and address odor control issues. (3 CE hours).>

Smoke and Odor Damage Mitigation explores the chemistry of fire and the effects of smoke on various structural building components and household contents. In addition to smoke, chemical vapors and acid gases produced by the fire cause damage to contents if left untreated for even a short time. This course will identify the items in a property that are at risk and how emergency corrosion mitigation can prevent or minimize further damage. Also, odor mitigation methods such as ozone and air cleaning are explained in this course. (3 CE hours).

Mold Remediation introduces the science of mold and explores its potentially harmful effects on building materials and occupants. This class will show how mold grows, how it spreads, and what actions should be taken to remove mold in a safe, effective, and reasonable manner. We will also address procedures such as containment, negative air, and the proper use of personal protective equipment in removing mold. (3 CE hours) Reducing Severities Through Restorative Structural Drying In recent years water damage restoration has rapidly evolved into a profession with an expanding sphere of science that must be studied and applied if the goals of customer service, reduced severities and quick claims closure are to be accomplished. This science is known as psychrometry and it provides the foundation for a new approach to water damage restoration called Restorative Structural Drying.

Restorative Structural Drying is a strategy for drying building materials that promotes decision making based on verifiable scientific data. This data is obtained and evaluated through psychrometry, which is the relationship between air, humidity, and temperature, and their combined effect on various structural and flooring materials. Restoration professionals use psychrometry, along with sophisticated moisture detection and monitoring instruments, to determine the moisture content of wet materials, measure the amount of moisture in the air, monitor the drying process and verify that the structure is dry at the completion of the job.

This hands-on seminar for insurance professionals presents the latest information, equipment, procedures, and recommended certifications needed for water extraction and drying out of structures affected by water intrusion. Topics covered will include effects of water saturation on various structural materials, evaluation of water losses, industry standards for drying, measurement and documentation, restoration processes, equipment and technology, modern drying paradigms and an overview of the science of drying (psychrometry) and explores the restore vs. replace decision. (6 CE hours)

Reducing Severities Through an Understanding of Furniture Damage & Restoration The inefficiencies of simply “writing off” damaged furniture and millwork and replacing it at a high cost is no longer an effective method of serving the customer and is certainly not cost efficient for the insurance company.

Wood Restoration provides excellent potential for reduction of severities while providing superb customer service on wood damage claims and increases the ability to close claims more quickly, as compared to traditional methods.

This seminar is designed to educate the insurance professionals on the various causes and types of damage that can occur to fine furniture and wood surfaces in a property loss situation. The course will make them aware of the considerations that are used to determine how best to restore the furniture or other wood surfaces and assist in the comprehension of the scope and capabilities of the Wood Restoration Specialist. The class will explain the processes used to return these wood surfaces to a pre-loss or better condition while reducing the severity. In this course there are demonstrations and examples of how the Wood Restoration Specialist performs the restoration processes. (3 CE hours).