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Your Privacy
At ServiceMaster, we are committed to protecting
your online privacy. We use the information we
collect about you online to process orders and
to provide a more personalized shopping
experience. Please read on for more details
about the online privacy policies for each of
our ServiceMaster Quality Service Network web
sites, including:
www.AllAboutHome.com
www.AmericanHomeShield.com
www.AmeriSpec.com
www.FurnitureMedic.com
www.MerryMaids.com
www.RescueRooter.com
corporate.servicemaster.com
www.Terminix.com
www.TruGreen.com
www.ServiceMasterClean.com
www.ARS.com
www.amsofusa.com
What information do we
collect? How do we use it?
At ServiceMaster when you request information
about a product or service or register with one
of our sites, we may need to know specific
information about you. This enables us to
process your registration/requests and reply to
your needs promptly.
Our site's registration
and survey forms require users to give us
contact information (like your name, email and
address) and demographic information (like your
zip code, age, or income level). We use customer
contact information from these registration and
survey forms to send you information about our
company, promotional materials and information
from our partners. Users may opt-out of
receiving future mailings; see the
"Choice/Opt-Out" section below.
Demographic and profile data is also collected
at our site. We use this data to tailor your
experience at our sites and distribute content
that we think you might be interested in.
We run contests on our
site in which we ask visitors for contact
information (like your email address) and
demographic information (like your zip code,
age, or income level). We use contact data from
our contests to send users promotional material
from our partners. Users may opt-out of
receiving future mailings; see the
"Choice/Opt-Out" section below.
Demographic and profile data is also collected
at our site. We use this data to tailor your
experience at our site, distribute content that
we think you might be interested in, and display
the content according to your preferences. When
you enter a contest or other promotional
feature, we may ask for your contact information
so we can administer the contest and notify
winners.
When you order products or
services from the ServiceMaster Quality Service
Network web sites, we need to know your name,
email address, mailing address, credit card
number, and expiration date. This allows us to
process and fulfill your order and to notify you
of your order status. To learn more about our
encryption policies, please review the section
on "How does ServiceMaster protect customer
information?"
This site contains links
to other ServiceMaster Quality Network sites.
ServiceMaster is not responsible for the privacy
practices or the content of such Web sites. We
will not pass your information along to the
linked site; however, we cannot protect your
information if you provide information to that
site.
We monitor customer
traffic patterns and site usage to help us
develop the design and layout of the
ServiceMaster Quality Service Network web sites
(listed above).
We may also use the
information we collect to occasionally notify
you about important changes to the web site, new
ServiceMaster services, and special offers and
information we think you'll find valuable. If
you would rather not receive this information,
please contact us through one of the channels
identified in the "Choice/Opt-Out"
section.
How does ServiceMaster
protect customer information?
When you place orders or access your account
information, we use a secure server. This secure
server software, SSL (secure sockets layer)
encrypts all information you input before it is
sent to us. Furthermore, all of the customer
transactional data we collect is protected
against unauthorized access with the use of
digital certificates. ServiceMaster digital
certificates are issued by VeriSign, one of the
most established signers of digital
certificates. To learn more about ServiceMaster
online security, simply click on the
"Security" icon in your browser tool
bar.
What about
"cookies"?
"Cookies" are small pieces of
information that are stored by your browser on
your computer's hard drive. Our cookies do not
contain any personally identifying information.
Most web browsers automatically accept cookies,
but you can usually change your browser to
prevent that. Even without accepting cookies,
you can still use most of the features
throughout the ServiceMaster Quality Service
Network web sites.
Our site uses cookies to
ensure customers do not see the same
advertisement or content repeatedly. We use
cookies to deliver information specific to your
interests and to save your password so you don't
have to re-enter it each time you visit our
site.
Will ServiceMaster
disclose the information it collects to outside
parties?
ServiceMaster does not sell, trade, or rent your
personal information to others. We may choose to
do so in the future with trustworthy third
parties, but you can request that we do not by
emailing us at corporateinfo@servicemaster.com.
(If you use more than one email address to shop
with us, send this message from each email
account you use.) Also, ServiceMaster may
provide aggregate statistics about our
customers, sales, traffic patterns, and related
site information to reputable third-party
vendors, but these statistics will include no
personal identifying information.
Choice/Opt-Out
Our site provides users the opportunity to
opt-out of receiving communications from
ServiceMaster and our partners at the point
where we request information about the visitor.
This site allows the
following options for removing your information
from our database. If you do so, you will not
receive future communications from us.
- You can send email to corporateinfo@servicemaster.com
- You can send mail to
the following postal address:
ServiceMaster Corporate Communications
3250 Lacey Road, Suite 600
Downers Grove, IL 60515
- You can call the
following telephone number:
(630) 663-2000
- You can fax us at:
(630) 663-2001
Correct/Update
This site gives users the following options for
changing and modifying information previously
provided.
- You can send email to corporateinfo@servicemaster.com
- You can send mail to
the following postal address:
ServiceMaster Corporate Communications
3250 Lacey Road, Suite 600
Downers Grove, IL 60515
- You can call the
following telephone number:
(630) 663-2000
- You can fax us at:
(630) 663-2001
Your consent
By using our Web site, you consent to the
collection and use of this information by
ServiceMaster. If we decide to change our
privacy policy, we will post those changes on
this page so that you are always aware of what
information we collect, how we use it, and under
what circumstances we disclose it.
Tell us what you think
ServiceMaster welcomes your questions and
comments about privacy. Please send email to corporateinfo@servicemaster.com
Contacting the Web Site
If you have any questions about this privacy
statement, the practices of this site, or your
dealings with this Web site, you can contact:
ServiceMaster Corporate Communications
3250 Lacey Road, Suite 600
Downers Grove, IL 60515
corporateinfo@servicemaster.com
Phone: (630) 663-2155
Fax: (630) 663-2159
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